Aug 2025 – Present
UKG
Software Engineer I
Sunrise, FL
Instrumented all AI pillar microservices with OpenTelemetry, enabling end-to-end distributed tracing and reducing mean time to debug production incidents by 40%.
- Optimized DLP pipeline and OTel Collector in Go using Google Cloud DLP table format, cutting latency by 74% and eliminating span loss.
- Built a Go trace processor that extracts agent metrics (input/output, intent, tool calls) from OTel spans into BigQuery — cut data scientist query turnaround by 53%.
- Architected a Google Pub/Sub feedback loop for real-time customer feedback ingestion, letting analysts act on insights without manual data pulls.
- Integrated Grafana and Arize across AI microservices, centralizing observability for service monitoring and model evaluation.
AI/MLOpsOpenTelemetryGoGCP